Understand usage overview and capacity restrictions
Learn how to keep track of your available storage, number of records, API calls, and emails sent
The amount of storage per license, records per database, API calls per month, and automatically sent emails per month is based on which subscription you have and how many licenses you purchased.
To learn more about subscriptions, visit the Pricing page.
Check current usage
From the dropdown, select Usage overview (2) for a view of the following:
the total storage used (1) equals the size of all workspaces (2), including
size of all databases (3)
manual backups (4)
automated backups (5)
the number of records stored per database (6)
the number of API calls used per month (7)
the number of emails sent per month (8)
Note: You only see manual backups in your usage overview if your subscription includes manual backups. Otherwise, only automated backups are shown.
Multiple workspaces
If you have more than one workspace in Ninox, select the workspace (1) for which you wish to view the usage. The numbers for the size of all databases and records per database (2) as well as manual backups and automated backups (3) are displayed immediately on the right side of the screen.
Storage per license
The amount of storage available to you depend on your plan tier as well as how many licenses you purchased.
Starter – 1 GB per license
Professional – 2 GB per license
Enterprise – 5 GB per license (more available on request)
If you purchased a Ninox subscription before February 1, 2022, your Basic Plan offers 2 GB storage per license.
Understand storage usage
The storage amount includes the size of all databases (2), automated backups and manual backups (3) at the workspace level (1).
A 10% buffer gives you the chance to delete some automatic backups you may no longer need, preventing you from running out of storage completely due to the space automatic backups require.
If you're close to running out of storage, or you've already run out, we suggest deleting some of the automated backups or manual backups.
How often we update your storage count
The amount of data stored (in GB) is updated every day at 2 AM CET.
How to get more storage
Because the storage amount depends on how many licenses you have, to increase your storage quota you'll need to purchase additional licenses. Alternatively, upgrade to the next plan tier.
To add licenses to your subscription, follow the steps from the help page below:
To upgrade, visit the Subscriptions page. Click the Upgrade button, then choose a subscription from the popup. Enter the number of licenses you need and click the Check out button to proceed.
Records per database
The amount of records available to you depends on your plan tier.
Starter – 50,000 per database
Professional – 500,000 per database
Enterprise – Unlimited
Understand records usage
The total number of records used is the sum of all your records across all databases (1). The maximum number of records per database (2) is displayed under the table on the right side of the screen.
How often we update your records count
The number of records stored is updated every hour.
How to get more records
Because the number of records you can store per database depends on your Ninox plan, to get more records you'll need to upgrade to the next available plan tier
To upgrade, visit the Subscriptions page. Click the Upgrade button, then choose a subscription from the popup. Enter the number of licenses you need and click the Check out button to proceed.
API calls per month
The amount of API calls available to you depends on your plan tier.
Starter – 1,500
Professional – 30,000
Enterprise – Unlimited
Understand API usage
The number of used and available API calls per month (1) is displayed as a progress bar on the left side of the screen, just above emails per month.
How often we update your API count
The number of API calls used is updated every 5 minutes.
How to get more API calls
Because the number of API calls made per month depends on your Ninox plan, to make more API calls you'll need to upgrade to the next available plan tier.
To upgrade, visit the Subscriptions page. Click the Upgrade button, then choose a subscription from the popup. Enter the number of licenses you need and click the Check out button to proceed.
Automatically sent emails per month
The amount of emails available to you depends on your plan tier.
Starter – 150
Professional – 3,000
Enterprise – Unlimited
Understand email usage
The number of sent and available emails per month (1) is displayed as a progress bar on the left side of the screen, just under API calls per month.
How often we update your email count
The number of emails sent is updated in real time.
How to get more emails
Because the number of automatically sent emails per month depends on your Ninox plan, to send more emails you'll need to upgrade to the next available plan tier.
To upgrade, visit the Subscriptions page. Click the Upgrade button, then choose a subscription from the popup. Enter the number of licenses you need and click the Check out button to proceed.
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